3:00 – 3:45 PM (BST)
Whilst the world becomes smaller thanks to global marketplaces, worldwide supply chains and unlimited travel; business scalability becomes a vital part of adapting to customer needs. However, global differences and local nuances can make this evolution challenging. So how do we make trades-offs in striving for global parity whilst respecting local customer expectations? Across her career in both rapid growth start-ups and fast-growing global organizations, Amanda will share the common challenges, pitfalls and proven models to scale your business whilst protecting the needs of your customers.
Head of WW Customer Optimization and Enablement @ Amazon Web Services
Amanda Whiteside currently leads WW Customer Optimization & Enablement for Amazon Web Services (AWS) leading a large global organization across EMEA, The Americas and Emerging markets with the primary objective to improve the experience of Cloud services customers.
Outside of her core role, Amanda participates in several global CX committees helping to shape the future of Customer experience and was recently shortlisted as ‘CX finalist of the year’. She is also acting Chairperson for Diversity Role Models, a National charity focused on achieving a more diverse and inclusive world through education and role-model storytelling in schools.
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